[ Chinese wardrobe network ] At present, the customized wardrobe has become the choice direction of many consumers for home improvement products. However, there are many irregularities in the wardrobe market, which makes consumers unable to guard against it. From pre-sales to purchase, to installation and after-sales, the risks of wardrobe consumption are everywhere, and some understanding can be circumvented. Xiaobian summarizes the three major drawbacks of custom wardrobes, or it will become a reference for your purchase.
Disadvantages one: pre-sale deposits have no return
In the process of home decoration, consumers often value the coordination of the decoration effect. According to the person in charge of a company, how to combine aesthetics and practicality perfectly is the problem that owners will face before custom-made wardrobes. Therefore, the merchant will actively provide consumers with the overall design renderings of the product. However, before the design plan was introduced, some merchants required consumers to pay a large deposit first, and then issue drawings.
If the design drawings made by the designers are changed, they still cannot meet the requirements of consumers. Designers of some businesses often lose patience. When the two parties are unable to reach an agreement, it is difficult for consumers to reclaim the design costs. According to industry insiders, in fact, before the product is seen, the requirement to pay the design fee is a bully clause.
Therefore, consumers should try to select manufacturers with zero design fees for customization. In the design process, the designer must design the best furniture after the purchase according to the needs of the owner, to help the owner avoid the defects of the overall uncoordinated, beautiful and practical after buying the furniture. At the same time, the owner can also make DIY modifications at any time, constantly improve the furniture effect, and can choose the color, material and size of the furniture.
Disadvantage 2: Customization cycle is not extended regularly
The production cycle is an important issue for consumers. Therefore, the credit of the business is particularly important. "Looking for the stars, looking forward to the moon, the furniture is always late, several times to call, set the time to go home, but failed to deliver on time, it is angry." Some consumers reflect. Indeed, the wardrobe industry has a wide range of reputation issues such as delayed delivery, and it is often difficult for businesses to control the production process of their products. Therefore, remind consumers to try to use a brand with a guaranteed production period to ensure the quality of service.
Some enterprise experts also said that the use of online inquiry systems can also eliminate the emergence of counterfeit and shoddy products. There are often such phenomena in the industry: in order to make more profits, merchants do not order from the manufacturers, but through the local small factories OEM production, inferior filling, "hanging sheep, selling dog meat", deceiving consumers. With the advent of the order system, every product and every component customized by the owner will be clearly displayed, so that “Li Gui†has nowhere to hide and protect the interests of the owners.
Disadvantages 3: After-sales service is not thoughtful
In fact, after installing the product, it does not mean that the shopping trip has reached the end. In the long-term use of the product, various problems often arise, requiring the merchant to provide continuous maintenance services. Businesses with unsound after-sales service systems often have difficulty maintaining product maintenance.
Some corporate executives suggest that consumers should try to choose merchants with long-term service guarantees, such as “one-year replacementâ€, “five-year warrantyâ€, “product lifetime maintenance†service commitment, and merchants with after-sales return visits and tracking services. Generally more credible.
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