As a traditional labor-intensive industry, the hotel industry has always faced the problem of high labor costs. The problem of the profit margin of the hotel industry caused by this problem has caused many enterprises to fall into a deadlock. How to break the bureau has become the primary problem that the hotel industry needs to solve. On the other hand, artificial intelligence and Internet+ have become the trend of the times, and various industries have been affected by different degrees. This summer, no-supermarkets bring a lot of storms to the industry. The supermarkets that do not need cashiers save a lot of labor costs. According to this logic, The development of the unmanned hotel is ready to go. Is it feasible to rely on science and technology to reduce labor costs in the hotel industry? To this end, Maidian.com interviewed Zhang Senhua , chief strategy officer of Colorful Investment , and the first uninhabited hotel in China , Hutel·Dingyuaner, gave us the answer. .
Colorful investment eyes gathered in the direction of intelligence, hoping to find a new way out for the hotel industry. He said, " Intelligence is the general direction of future hotel development, it can provide intelligent solutions for many problems of the hotel. " At the same time, he also stressed that "unmanned hotels" are not really without service personnel, but liberate the primary labor force. For example, the front desk can be replaced by a robot. So what kind of uninhabited hotel is the hidden world Hutel?
No. 159, Xihe Street, Qianmen, Beijing, only one kilometer away from Tiananmen Square. There is a strong Beijing flavor in Beijing Hutong. The vicissitudes of human history are here. This unmanned hotel with humanities and technology is located here, in Beijing. The most prosperous area is hidden in the city, and it blooms. Zhang Senhua describes the hidden world of Hutel. "The hotel is located in the front door of Beijing. It is a courtyard with an appearance similar to the old theater. It has a unique advantage in the location. Sometimes people like to take a quiet place, so deep and cultural. The environment is exactly what people need, and some smart hardware as a supporting service will bring a strong contrast between humanities and technology." This is in line with the needs of the hotel's target group, business travellers or holidaymakers.
The organic combination of technology and humanities
The most important thing for the unmanned hotel is the intelligent service. According to Zhang Senhua, the passengers can enjoy the mobile phone online reservation room, self-check-in, check-out, face recognition and automatic door opening. When entering the room, passengers can adjust the whole room's intelligent air purification system and humidification system on the mobile side; when preparing to rest, they can control the lighting, sound and curtains in the room without getting out of bed... These intelligent services bring passengers A convenient living experience with a burst of technology. According to Zhang Zong, the realization of these intelligent systems comes from the millet butler system smartmi Zhimi Technology, and the powerful technology team provides technical support for the hotel's intelligence.
The hidden world Hutel·Dian Yuaner brings not only the high-tech intelligent experience to the market, but more importantly, the high-tech experience is integrated into the cultural environment, which makes the two collide with a fierce and wonderful spark. This is also the advantage of the hidden world Hutel's courtyard compared to other smart hotels on the market. Architecture is an important carrier for the preservation and transmission of culture. The hidden world Hutel·Da Yuaner is the epitome of Beijing's last century. It is like this. It makes people feel like they are going back in time, and instantly crosses the bustling Hutong of the old Beijing in the Qing Dynasty. ......
Based on the unique cultural atmosphere and courtyard buildings of the hidden world Hutel, the hotel also provides services such as small salons, parties, cultural sharing activities, etc. Visitors can even taste the food and Chinese afternoons produced by Michelin’s chef. tea. Zhang Senhua believes that “Hidden World Hutel·Da Yuaner is no longer a simple hotel living space. It is more like Beijing’s living room as a world city, allowing passengers to experience the uniqueness of the cultural atmosphere of the courtyard and the sense of science and technology. Experience."
Technology brings change, artificial intelligence will become a trend
Technology is the primary productivity, and the same applies to the hospitality industry. In view of the excessive dependence on manpower in the hotel industry, the low application rate of technology and the increasingly prominent requirements for service personalization, if we want to provide better services, the investment of manpower will be enormous. In this regard, Zhang Senhua admits, "The application of technology in this industry is relatively rare, and in the future, more intelligent technology applications will be used to improve the service experience. The investment in the 'unmanned hotel' is the hope of liberating the foundation through the use of technology. The labor force, through the intelligent and humanized operating system, interacts with people and equipment, so that the guests staying at the hotel can experience the comfort brought by the top technology. This is also the general trend of artificial intelligence gradually popularizing."
After several years of development, artificial intelligence has reached the market, and major Internet companies are competing for research and development. In the future, artificial intelligence will move toward more scale and more application scenarios, such as more use in hotel scenes. With the landing of unmanned hotels and other projects, the human-intensive phenomenon of the hotel industry will gradually be intelligent. Changes in application, thereby reducing hotel labor costs.
Love the old city layout "second ring update"
In addition to the unmanned hotels in the intelligent area, the colorful investment is also committed to the "two ring renewal" project of the ancient city transformation. The “Second Ring Renewal†aims to transform the small-sized buildings in the city center through the crowdfunding and other means, while preserving the original culture of the ancient city, so that the old and crowded ancient city buildings will be reborn. This is a project that is conducive to urban planning, cultural protection, and commercial value. The hidden world Hutel·Da Yuaner is the representative project of “Second Ring Renewalâ€. “Dianyuaner is the representative of the renewal of the old city, and it is also the representative of the combination of technology and humanity.†Zhang Senhua said.
The colorful unmanned hotel is a brand new business with colorful investment incubation and may develop independently in the future. It is reported that the unmanned hotel project has completed crowdfunding and is expected to be under the market in September this year. Zhang Senhua said, "Colorful investment will complete the iterative development of the unmanned hotel system, and it will be perfected in the future. In the future, it will adapt to the trend of intelligence and develop more artificial intelligence products in the accommodation industry."
Editor in charge: Hotel
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