Broken sofa.
On October 5, the reporter received a call from the public Li Yuanyuan. She told reporters that during the eleventh period, she embarked on an e-commerce business and bought a sofa worth 1980 yuan in a furniture store on Taobao. After receiving the goods, Li Yuanyuan found that the quality of the sofa was not bad, and there were many damages.
"I wanted to return, but the merchant said that the freight needs to bear my own. The return shipping costs about 600 yuan." Li Yuanyuan said.
Li Yuanyuan told reporters that she is used to buying things online, including large items such as furniture. "I found this sofa at first sight. When I checked the comments, I decided to buy it. Soon, the furniture was delivered, and it was delivered to the door. When I opened the package, I found that the sofa and the picture were different. The color difference is not said, and the size is not enough, and there is damage. In the process of installing the sofa, I also found that the bottom of the sofa is only roughly ordered with a staple, and the inner frame of the sofa can be seen with a slight glance." Li Yuanyuan said This shopping experience made her very unhappy. So she applied to the seller for a refund. The seller readily agreed, but told her that she had to bear the return shipping costs.
Li Yuanyuan told reporters that the seller promised at the time: "If there are quality problems, 10 times compensation." When the goods are returned, the seller said that the color difference, size and other issues are not quality problems. As for the damage to the sofa, it is said that it belongs to the bumper in logistics and transportation, and it needs Liyuanyuan to find a logistics solution.
Li Yuanyuan has consulted with the seller several times, but there is no result. Nowadays, this set of sofas is placed at home, and it is unhappy to retreat.
On the issue reflected by Li Yuanyuan, on October 10, the reporter consulted Dou Xianwei, a lawyer in a law firm in the city. He said that if there is a quality problem with the goods provided by the seller, the return shipping cost should be borne by the seller, and the seller is obliged to provide quality assurance for the goods provided by the seller. Dou Xianwei suggested that Li Yuanyuan could initiate a rights complaint to the online platform on this issue and apply for the platform to help solve it.
“When consumers buy furniture online, it is best to agree with the merchants in advance about the relevant details, such as how to do after the goods have problems, who pays for the freight, etc.†Dou Xianwei said, in order to better protect their rights and interests.
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