Ms. Zhan spent 6,800 yuan to purchase a fitness class, but was injured in the process of fitness. She wanted to apply for a refund but was rejected. Under the mediation of the industrial and commercial department, Ms. Zhan finally got the remaining money.
Ms. Zhan purchased a private education course for three months. She could finish her second session of fitness class and she found her arms were swollen. In the following days, the arm was sore that even everyday clothes and face could not be lifted. She suspected that it was a sports injury caused by improper training of private trainers, and he lodged a refund card with the gym. The gym has just promised to actively solve problems for it. After a few days it said that the money could not be refunded. She had to call 12315, I hope the business sector to help solve.
After investigation, consumers reflected the truth. The Gongchen Business and Industry Institute organized the two parties to conduct mediations in person and pointed out to the gym operators that their failure to handle refunds was a violation of Article 10 of the “Measures for Penalizing Consumer Rights and Interestsâ€. “Business operators provide goods in advance by way of payment or The service shall clearly define with the consumer the quantity and quality of the goods or services, the price or fees, the time and method of performance, the safety precautions and risk warnings, the after-sales services, the civil liability, etc. If the goods or services are not provided as agreed, In accordance with the requirements of consumers to perform the agreement or refund of prepayments, and should bear the interest on prepayments, consumers must pay the reasonable expenses.There is no agreement on refunds, in accordance with the calculation of benefit to consumers to convert the amount of the refund. Requests for reasonable refunds from consumers shall be expressed as non-refundable, or as unrefunded for more than fifteen days from the date of the expiration date of the consumer’s request for a refund, beginning on the date of the expiration date of the periodical To deliberately delay or unreasonably refuse." After mediation, the gym deducts the fees for courses that have been completed, etc. Guests remaining money.
The city’s Consumer Council reminds consumers that when they choose a bodybuilding institution, they must verify the qualifications and business status of the bodybuilding institution; they must purchase fitness cards according to their own needs, and must not blindly handle them because of promotional incentives; Relevant provisions of the contract, with special attention to the existence of “overlord terms†in terms of returning cards, service deadlines, etc. Fourthly, relevant materials such as receipts, contracts, and advertisements must be retained. Once disputes arise, there is evidence to follow.
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