Material fraud, unclear standard, false price... Qingdao Consumer Protection Committee recently released the analysis of the acceptance of consumer complaints in 2011. Among the 6,389 complaints received during the year, 602 furniture complaints, an increase of 12.73% over the same period, the first increase in commodity complaints. At the same time, the top six complaints about clothing, hats, food, household appliances, communication products and transportation in the top six complaints of commodity complaints have declined to varying degrees.
The "fake" word in the furniture market is the highest in complaints
Last year, the Municipal Consumer Protection Committee successively received complaints from consumers that the buyers had problems but were difficult to defend their rights. Comprehensive consumer content discovery, there are many "diseases" in the current home market: First, material fraud, such as the use of cheap wood to impersonate mahogany, sapwood as a core material, so that consumers can not prevent; second, the standard is unknown, lack of standard wood furniture Definition, the merchant does not indicate the basic materials for furniture, using wood-based panels to pretend to be solid wood furniture, causing a large number of consumer disputes; the third is the chaotic furniture origin, but domestic furniture is posing as foreign production, so-called foreign brands, foreign production is flooding the furniture market, It is difficult to distinguish between authenticity and falseness; the fourth is not to issue invoices on the grounds of promotion, etc., whether the furniture can be returned or not, whether the test is qualified, etc., the merchant does not openly and transparently inform; the fifth is the false price is serious, an ordinary furniture can be priced at several hundred thousand yuan. After that, discounts are made at random, which makes consumers feel overwhelmed.
In addition, the detection has become a stumbling block for some merchants to seize consumer rights protection. Many consumers have reported that merchants often put consumers with rights inspections on the grounds that they need to issue quality inspection reports. It is not only a big cost to detect furniture, but also the furniture is scrapped after inspection.
According to the analysis of rights defenders, the state has not yet imposed mandatory regulations on furniture products and lacks a market restraint mechanism. Furniture products are also not included in the catalogue of the national mandatory “three guarantees†period. Operators and consumers agree on the “three guarantees†period, so that operators can take advantage of them. In addition, furniture testing procedures are complicated, costly and destructive. Detection is difficult for consumers to accept. Consumers are advised to pay attention to pre-emptive rights protection. When purchasing furniture, the merchant is required to indicate the name, model, color, material and other related information of the furniture on the receipt, and indicate the delivery time, the “three guarantees†period and other verbal commitments. To achieve "black and white", keep relevant documents and promotional materials, and provide strong evidence for post-defense rights protection. The Municipal Consumer Protection Committee also called on home operators to regulate competition and integrity, and jointly maintain and abide by industry rules.
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